Frequently Asked Questions
Everything you need to know about upgrading your home with Indus.
What is the standard delivery time for heavy appliances?
Most large appliances are delivered within 5-7 business days. Our specialized logistics team ensures safe handling and will call you 24 hours in advance to schedule a specific delivery window.
Do your home appliances come with a manufacturer warranty?
Yes, all products sold at Indus Home Appliances are 100% authentic and come with a standard manufacturer warranty. Specific warranty periods vary by brand and product category.
What is your return policy for damaged or defective items?
If your appliance arrives damaged, please notify us within 48 hours of delivery. We will arrange a free inspection and provide a replacement or full refund if the unit is confirmed defective.
Do you offer professional installation services?
We offer professional installation for select appliances like washing machines, dishwashers, and refrigerators. You can add the installation service to your cart during the checkout process.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets and secure EMI financing options for high-value purchases.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.